We are CLOSED ON WEEKENDS & ALL LEGAL HOLIDAYS. Contact US Via our Chat Service - Visit Button at Bottom of this Page. Our Chat service allows text messages and emails to be translated between our customers in real time from 10am-4pm Mon-Fri. Most Commonly Questions can be Answered here. You can track your orders, ask questions etc... Our Staff is available for you. Phone: 201.559.0592 - E-Mail: support@correctionsbookstore.com

Please log into your account / as you must log in - Once into your account at the top of your order page select “Request Order Correction.” There, you can submit any updates to the inmate’s name, ID number, facility address, or other order details.

https://www.correctionsbookstore.com/pages/request-order-correction-corrections-bookstore?_pos=1&_psq=Request+Order+Correction&_ss=e&_v=1.0

📄 Corrections Bookstore Policys

At Corrections Bookstore, we take pride in providing a reliable and respectful service to our customers and their incarcerated loved ones. Due to the nature of our business including restrictions imposed by correctional facilities our refund policy is outlined below.

✅ Eligible Refunds

You may be eligible for a refund in the following cases:

Rejected Orders:

If the correctional facility rejects the shipment due to vendor restrictions, a refund will be issued minus the shipping fee.

If a book is returned due to content restrictions and is marked as returnable by the publisher, a refund or store credit will be issued once the item is returned to us.

⚠️ Non-Refundable Situations

Books marked as “non-returnable” by the publisher (as noted in the product description) cannot be refunded.

Orders that have already been processed, packed, or shipped are not eligible for cancellation or refund.

Shipping fees are non-refundable once the order has left our facility.

If an order is returned or rejected and the item is non-returnable, we can reship the item to a home address, with shipping costs paid by the customer.

💵 Cancellation Policy

Orders may be canceled within 48 hours of placement.

A 20% processing and restocking fee will apply to canceled orders.

Customers may choose to receive a full store credit instead of a refund to avoid the cancellation fee's.

🚫 Correctional Facility Limitations

Please note that each facility has its own mailroom policies. It is the customer’s responsibility to confirm that:

The facility accepts books from Corrections Bookstore (We are a full-service publishing company, not a third-party vendor)

The recipient is eligible to receive books and how many at one time

The correct inmate name, ID number, and facility address are provided

We are not responsible for orders rejected due to incorrect or incomplete inmate information.

🔄 Backorders & Substitutions

If an item is on backorder and not expected to arrive promptly, we can offer a substitute title of equal or greater value.

📬 Need Help?

Please contact our customer service team for any questions 📧 support@correctionsbookstore.com

🔹 How It Works


Corrections Bookstore does not currently offer a printed catalog. Inmates can request publications or ask questions about available titles by mail or email.

How to Inquire or Place an Order

Inmates may email or write to us by mail or have a loved one contact us by email.

If the inmate already knows the books or publications they want, they can include the title(s), author(s), or ISBN numbers in their letter or email.

Our staff will confirm availability and apply any existing account balance or funds on file toward the order.

If Funds Are Added to an Account

Once funds are received, the inmate can place an order by mail or email.

If the inmate finds it difficult to complete an order, the purchaser (family or friend) who added funds may redeem the amount directly through our website for the same inmate.

Need Help Choosing?

If the inmate does not know which publications to request, they may write to us describing their interests (e.g., religion, self-help, urban fiction, puzzles, education).

Our team will recommend titles based on current availability and facility approval policies.

✉️ Contact Information

By Mail:
Corrections Bookstore
P.O. Box 249
Englewood Cliffs, NJ 07632


* Our Dedicated Email Addresses by System:

* 📧 Corrlinks@sureshotbooks.com
* 📧 Securus@sureshotbooks.com
* 📧 ConnectNetwork@sureshotbooks.com
* 📧 GettingOut@sureshotbooks.com
* 📧 JPay@sureshotbooks.com
* 📧 SmartCommunication@sureshotbooks.com