Contact Us! Trainer's Manual: Call Center English Skills

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

Author: Jane Lockwood, Hayley McCarthy
Publisher: Cambridge University Press
Published: 06/21/2010
Pages: 56
Binding Type: Paperback
Weight: 0.40lbs
Size: 11.40h x 8.00w x 0.20d
ISBN13: 9780521178587
ISBN10: 0521178584
BISAC Categories:
- Foreign Language Study | English as a Second Language